From the outside, everything appears to be working. You’re generating revenue, booking deals, and increasing billing volume.
But without a clear and consistent Accounts Receivable process in place, things start to break down. Here’s what we typically see:
Many finance teams monitor Accounts Receivable balances by customer, but not by individual invoice. This approach hides the real issues. A single customer might have one invoice stuck in dispute, another missing a PO, and another ready to pay. Without tracking each one clearly, follow-ups become inefficient, and opportunities to accelerate cash are missed.
In a lot of cases, there’s no single place where communication history is captured. Team members don’t know who last followed up or what was discussed. As a result, some invoices are over-contacted and others are completely ignored. Problems reported by customers aren’t always resolved, and follow-ups lack consistency.
Automated reminders may go out on schedule, but they’re often ignored. Customers recognize template emails immediately. If no one ever follows up in a personal, accountable way, invoices stay on hold simply because no one appears to be watching them. The absence of a human touch signals that collections are not a priority.
Not all late payments are the customer’s fault. Often, there are unresolved service issues, billing discrepancies, or missing documentation that slow things down. If the team managing Accounts Receivable isn’t plugged into the rest of the business, these internal blockers stay unresolved for too long and prevent otherwise willing customers from paying.
Leadership often sees summary data, such as aging balances or monthly collection totals. But that’s not enough to manage risk. What they really need is insight into which invoices are stuck due to customer delays, which are blocked internally, and which haven’t been touched recently. Without that depth, it’s hard to act with confidence.
In many teams, no one is truly responsible for Accounts Receivable on a daily basis. Tasks are shared informally across roles. The result is inconsistent follow-ups, unclear accountability, and missed chances to escalate or resolve issues quickly.
Following up at the wrong time creates friction. Some companies chase payments too early, others wait too long. Without tracking promised payment dates or understanding each customer’s context, follow-ups become either disruptive or ineffective. That damages relationships and slows collections.
We track each invoice individually, with a full history of its status, context, and customer communication. This allows us to focus attention where it’s needed and avoid following up on invoices that are already in motion. It also ensures that nothing gets lost in the shuffle.
We build status workflows tailored to how your customers behave and how your teams operate. These workflows give structure to the process, highlight which invoices are at risk, and help leadership understand where effort is needed. It’s a better way to organize and manage Accounts Receivable from the ground up.
We reach out using thoughtful, customer-aware communication — not boilerplate messages. Our tone, timing, and presence match your company’s voice, so customers feel like they’re dealing with someone inside your finance team, not a third party. That small shift leads to faster, more respectful responses.
BLAS integrates directly into your environment. We operate in your tools, your platforms, and your communication channels. That includes your email domain, your finance stack, and your Slack or Teams workspace. From your customers’ perspective, it feels like we’re just another team member. From your side, everything stays centralized and consistent.
When an invoice can’t be paid because something’s unresolved internally, we flag it and push it forward. Whether it’s a missing PO, a misaligned charge, or a customer dispute that hasn’t been handled, we coordinate across your team until the issue is cleared and payment is unlocked.
Our reporting isn’t just a spreadsheet of balances. We deliver clarity — aging by customer, invoice-level status, unresolved issues, and follow-up history. You’ll know exactly where you stand, and you’ll be able to make better decisions because of it.
We track what your customers commit to and follow up accordingly. Not too soon, not too late. This shows that your business is organized and respectful, and it improves results without damaging customer relationships.
When Accounts Receivable is structured and managed properly, you’ll feel the impact quickly:
If your team is struggling with late receivables — or if cash is tighter than it should be — BLAS can help. We become part of your team, bring structure to your process, and make sure invoices don’t get stuck.
Book a consultation and see how much smoother Accounts Receivable can be.
